Privacy Policy

Kerblet Platforms Private Limited ("Kerblet", "WeddingzOS", "we", "us") runs the WeddingzOS website, the WeddingzOS Control Panel for wedding planners and suppliers, the WeddingzOS mobile app for hosts and guests, the Lead Marketplace, and our related messaging and support services. This policy also applies to other Kerblet apps we run, such as Kerblet Parking, unless they show their own notice.

Under India’s Digital Personal Data Protection Act, 2023 ("DPDP Act"), we are the Data Fiduciary for the personal data we collect for our own purposes: accounts, sign-ups, enquiries, billing, support, marketing and security.

When a wedding planner puts guest or client details into the Control Panel, the planner decides why and how those details are used, and we handle them on the planner’s behalf as a Data Processor. If you are a guest and want to see, correct or remove what a planner holds about you, ask the planner, or write to us and we will pass your request on.

This policy is organised by who you are. Jump to: Section 2 (planners and their team) · Section 3 (suppliers) · Section 4 (wedding hosts and guests) · Section 5 (families who send a wedding requirement) · Section 6 (business contacts and sales calls) · Section 7 (website visitors).

What we collect

• Sign-up details: business name and type, your name, mobile number and email, business address, cities you work in, and GSTIN / PAN if you give them. We confirm your email and mobile with one-time codes (we keep only a scrambled copy of each code; codes expire in minutes).
• Account details: your login email, a password (stored only in scrambled form, so we cannot read it), your staff users and their roles, business profile items you add (such as logo and tax details), and when you were last active.
• Plan and payments: your plan, trial and renewal dates, automatic-renewal status, payment references from our payment partner, GST invoices, and your Lead Credit and WhatsApp credit balances and history. We do not receive or store your full card, UPI or bank login details.
• Your work data: weddings, events and venues, guest lists, invitations, RSVPs and check-ins, cost sheets, quotations and requests for quotes, leads and client records, travel and stay plans, gift records, photos and documents you upload.
• Marketplace activity: the enquiries you claim, your notes and status on them, and whether you report that the family booked.
• Messages: a record (including the content and delivery status) of emails and WhatsApp messages sent from the platform, and of notices we send you.
• Support: tickets, messages and attachments you send us.
• Technical data: browser or device type, notification tokens, security and sign-in logs, and your network (IP) address for security and fraud prevention.

Why we use it

• To create and run your account, verify who you are and keep it secure.
• To provide the features you use, including sending invitations and reminders to your guests on your behalf.
• To bill you, issue GST invoices and meet tax and accounting rules.
• To run the Lead Marketplace, support you, and tell you about your account, changes to our terms, and (where you have not opted out) our own products.
• To prevent spam and misuse, and to improve the service.

What we collect

• Business name, category and services, cities served, contact person’s name, mobile number and email, address, GSTIN / PAN, website and social page, and portfolio photos, catalogue items and prices you add.
• Account, plan, credit and payment records, and GST invoices, as for planners (Section 2).
• The service requests you view and quote on, your quotes, and whether you report a booking.
• Messages sent to or from you through the platform, support tickets, and technical data as in Section 2.

Why we use it

• To list you, verify you, and show planners and families your business details and quotes where you have chosen to appear.
• To alert you to service requests that match your category and city, and to bill you for credits.
• For security, support, record keeping and to improve the service.

Who uses this

Hosts and guests invited by a wedding planner or host. Access is through a personal invite code or link, or phone verification.

What we collect

• Identity and contact: your name, mobile number (and a one-time code to sign in), email if given, and an account ID that links you to the wedding.
• Details your host or planner entered about you: salutation, name, phone, email, which side or group you belong to, dietary preference, and notes.
• Your responses: RSVPs for each event, the number of people attending, dietary preference, and any message you write.
• Check-in: a record that you arrived at an event (for example when your QR code is scanned).
• Travel and stay, if you fill them in: arrival and departure details, travel companions, pickup or stay needs, nationality and visa-help request, and notes.
• Gifts, if you use the gift feature: amount, payment method, transaction reference, and your message.
• Content you post: photos, videos, comments and song requests in the wedding’s Moments and feed. Other guests of that wedding can see what you post.
• Device data: a notification token so we can send you wedding updates and announcements.

The app asks to use your camera (to scan check-in QR codes and take photos) and your photo library (to upload photos) only when you choose those features. We do not collect your location.

How it is used and who sees it

• To authenticate you, show your name and profile in the wedding, share Moments with other guests, deliver updates from your host, and handle RSVPs, travel and check-in.
• The wedding planner and host running the wedding can see your guest record and responses. We send invitations and reminders to you by WhatsApp, SMS or email on their behalf.
• We do not sell your data, do not use it to advertise to you, and do not track you across other apps or websites.

Keeping and removing it

Your data is kept for the duration of the wedding and for a reasonable period afterwards so the couple and planner can access their records, unless you or the planner ask for it to be deleted sooner. To delete your account and data, see Section 14.

What we collect

• Contact details: your name, family name (if given), mobile number and email address.
• Wedding details: city, wedding date or month, budget range, guest-count range, venue type, the services you want (a wedding planner and / or individual supplier categories), per-service budgets and notes, and any free-text requirements you type.
• Consent record: which agreements you accepted, the exact wording and policy version shown, the time, the page or form you used, and a one-way (hashed) fingerprint of your network address to prevent fraud and duplicates.
• Follow-up: whether a planner or supplier responded, and your answer if we later ask whether you booked.
• Technical and advertising data such as page visits and (without your name, phone or email) the fact that you submitted a requirement, via analytics and advertising tools (Section 7).

Why we use it (purposes)

• To match your requirement with relevant wedding planners and suppliers in your city and category, and to let them respond to you.
• To contact you ourselves: to confirm your requirement, follow up, and help you compare responses.
• To prevent spam, duplicates and misuse, to keep records of your consent, and to improve our service.

Stage 1 — before a professional responds (anonymous)

Planners and suppliers who are signed in to WeddingzOS can see only: your city, wedding month (not the exact date), budget range, guest-count range and the services you want. They cannot see your name, phone number, email address, family name or free-text notes at this stage. (The only exception is the optional first name and surname initial described below, which appears only on our public website, and only if you tick that box.)

Optional: your first name and surname initial on our website

The form has a separate, unticked and optional box. If you tick it, the "Live leads" card on our public website may show your first name and the first letter of your surname (for example "Anurag T") next to your city, wedding month and budget range, so professionals can see that a real family is looking. Your full name, phone number and email are never shown publicly. If you do not tick it, nothing about your name is shown. You can withdraw this at any time by writing to contact@kerblet.com; we will remove it from the website promptly (the live card can take a few minutes to refresh).

Stage 2 — when a professional responds (contact shared)

A planner or supplier who chooses to respond to your requirement (a planner by claiming your enquiry; a supplier by sending you a quote) is then shown your name, phone number and email address (and the notes you wrote) and may contact you by phone call, WhatsApp, SMS or email about the services you selected. Please expect calls and messages from them.

• Each requirement is shared with a limited number of professionals, not with everyone.
• Planners and suppliers pay WeddingzOS (using platform credits) for the ability to respond to enquiries. We do not sell your personal data to advertisers or data brokers.
• Once shared, the professional uses your details as an independent party for the purpose of responding to your requirement and is required to use them only for that purpose and to handle them lawfully. Their handling is also governed by their own privacy practices, and by the law that applies to them.
• We may also share your details where the law requires it, or to protect our rights or the safety of others.

Our legal basis: your consent

We process your requirement on the basis of your consent, given by ticking two separate, unticked boxes on the form: (1) agreeing that we may share your contact details with professionals who respond and that they and we may contact you, and (2) accepting this Privacy Policy. If you do not tick both, the form cannot be submitted. Facebook / Instagram lead forms link to this Privacy Policy, and submitting that form is treated as accepting it.

Calls and messages, including Do-Not-Disturb numbers

By submitting a requirement you ask us and the responding professionals to contact you about it, including if your number is registered on a Do-Not-Disturb or similar preference list. You can stop contact at any time (see "Your choices" below).

How long we keep it

• Your requirement and contact details are kept for up to 24 months from submission, after which they are deleted or irreversibly anonymised.
• The consent record may be kept longer if needed to prove consent or to meet legal obligations.
• Details already shared with a professional sit in that professional’s own records; we ask them to delete them when you withdraw consent, but we cannot control copies they hold lawfully.

Your choices

• Withdraw consent / stop contact / delete your requirement: email contact@kerblet.com from the email address you used (or quote your phone number). We will act within the period required by law and stop sharing your requirement. Withdrawal does not affect what was lawful before it.
• Access or correct the details we hold about you, or ask for a copy, using the same address.

Confirmation email

After you submit, we email you to confirm that you accepted this Privacy Policy, the date you did so, and that you should expect calls and messages from the professionals who respond to the services you chose.

• Publicly listed businesses. To invite wedding planners and suppliers to join, we may collect business details that are publicly listed (business name, public phone number and email, website, city and ratings) from public business listings, and contact those businesses about WeddingzOS. We keep a record of the contact and respect requests to stop, which you can make at contact@kerblet.com.
• Calls with our team. When our sales or support team calls you, or you call us, the call is placed through a telephony service provider. Calls may be recorded for quality, training, dispute resolution and record keeping. We keep call details (number, time, length, outcome), our notes, and any recording. If you do not want a call recorded, tell the caller at the start.
• Demos and bookings. If you book a demo or appointment, we keep the name, contact details, time and notes you give.

• What we see: pages visited, device and browser type, approximate region, the page or advertisement that brought you to us (for example a campaign tag or the lead card you clicked), and your network (IP) address, used for security, fraud prevention and limiting repeated submissions. Our forms also check simple signals (such as how fast a form was filled and a hidden field) to tell people from bots.
• Analytics: we use Google Analytics on some pages to understand how the site is used.
• Advertising measurement: we use the Meta Pixel to measure our Facebook and Instagram advertising. Events such as "page viewed" and "form submitted" are shared with Meta; your name, phone number and email are not sent in these events.
• Browser storage: we use cookies and similar browser storage for the analytics and advertising tools above, to remember small choices (for example closing a pop-up), and to keep you signed in to the Control Panel.
• Links in our messages: where a message contains a tracked link, we record that the link was opened.

You can block or clear cookies in your browser settings, and manage ad settings in your Facebook and Google accounts. The Services still work without them, though some features may not.

Most browsers include a Do-Not-Track setting. There is no uniform standard for it yet, so we do not currently respond to those signals. If a standard is adopted that we must follow, we will update this policy.

• We and the planners and suppliers who use WeddingzOS send messages by WhatsApp, SMS and email: one-time codes, invitations, reminders, quotes, receipts, account and security notices, policy updates, and (where permitted) information about our services.
• WhatsApp messages use templates approved by WhatsApp. The messaging provider tells us whether each message was sent, delivered or read, and we keep that status.
• Stopping messages. You can ask us to stop marketing messages at any time by replying to the message where that is offered, or by writing to contact@kerblet.com. We may still send service messages that are necessary to run your account or required by law (for example security codes, billing and legal notices).

We do not sell your personal data. We share it only as follows:

• Planners, suppliers and hosts, as described in Sections 4 and 5: families’ contact details only with professionals who respond to their enquiry; guest records with the planner and host of that wedding; Moments content with the guests of that wedding.
• Service providers who work for us under contract: secure cloud hosting and database providers, email delivery, WhatsApp and SMS messaging providers, telephony providers, our payment partner (Paytm), and identity-verification and anti-fraud tools. They may use your data only to provide their service to us.
• Analytics and advertising partners (Google and Meta) as described in Section 7.
• Authorities and advisers where the law requires it, or to protect our rights, users or the public, and professional advisers (such as auditors and lawyers) under confidentiality.
• A buyer or successor if our business is sold or reorganised, who must honour this policy.

Each partner that handles personal data for its own purposes (for example payment, advertising and analytics partners) has its own privacy policy, which we encourage you to read.

Your data is stored in secured cloud databases and file storage run by reputable cloud providers. These providers may keep data on servers located outside India. We use them under contracts that require them to protect it, and we transfer data only where the law allows.

• Data is encrypted while it travels between you and us, and stored in encrypted form by our cloud providers.
• Passwords and one-time codes are stored only in scrambled form. We cannot read them.
• Access is limited by role: staff see only what their job needs; families’ contact details are kept apart from the anonymous listing shown to planners and suppliers.
• We limit repeated attempts, log security-relevant activity, and review access.

No system is perfectly secure. If we become aware of a personal data breach affecting you, we will tell you and the authorities as the law requires.

We keep personal data only as long as needed for the purposes in this policy or as the law requires, and then delete or anonymise it.

Our services are for adults. We do not knowingly collect personal data of anyone under 18 without the verifiable consent of a parent or lawful guardian, and we do not track children or show them targeted advertising.

Wedding guest lists may include children’s names. The planner or host who adds them is responsible for having the parent’s or guardian’s permission. If you believe we hold a child’s data without proper consent, contact us at contact@kerblet.com and we will remove it.

Under the DPDP Act and other applicable law you have the right to:

• Ask for a summary of the personal data we hold about you and how we use and share it.
• Ask us to correct, complete or update your personal data.
• Ask us to erase your personal data (unless we must keep it by law).
• Withdraw consent at any time. This does not affect processing that was lawful before you withdrew, and some services may then no longer be available to you.
• Have your grievance heard by our Grievance Officer (Section 15), and, if it is not resolved, complain to the Data Protection Board of India once it is operational.
• Nominate another person to exercise these rights for you if you die or cannot do so yourself.
• Opt out of marketing messages.

To use any of these rights, write to contact@kerblet.com from the email address on your account (or quote your registered mobile number). We may ask you to prove who you are, and we will reply within the time required by law.

To ask us to delete your WeddingzOS account and the data linked to it, email contact@kerblet.com with the subject "Delete My Account" and include your registered phone number or email.

We will delete your account within 7 business days, except for records we must keep by law (such as invoices). Data deleted includes:

• Name, phone number and email
• Account and user ID
• Photos and videos you uploaded to wedding galleries
• Your profile and notification tokens

If you have a complaint or concern about how your personal data is handled, or want to exercise any right, contact our Grievance Officer:

We aim to acknowledge complaints promptly and resolve them within the timeline required by law. If you are not satisfied, you may approach the Data Protection Board of India once it is operational.

We may update this policy. The version and date are shown at the top of this page, and we keep earlier versions on record. If a change is material, we will tell the people it affects (by email and, where we have a mobile number, by WhatsApp) before it applies to them, and ask for fresh consent where the law requires it.

• Version 2026-11-01 (November 1, 2026): full review of what we collect, from planners, suppliers, hosts and guests, families, business contacts and website visitors; added our registered office address, a retention table, information on sales call recording, cookies and advertising, messaging and delivery tracking, sharing categories, children (under 18) and the full list of your rights under the DPDP Act.
• Version 2026-10-28: clarified that your contact details are shared with professionals who respond to your requirement (and who may call you), added a separate Privacy Policy acceptance on the enquiry form, consent records, retention, Grievance Officer and your choices.
• Version 2026-03-09: earlier version.